Frequently Asked Questions
SHOPPING + CANDLE CARE
What type of wax do you use?
Our candles are made with a specially formulated coconut soy wax blend for a clean, even burn and beautiful fragrance experience.
Why isn’t the top of my candle completely smooth?
Because we use a coconut soy wax blend, slight variations in the surface of your candle can occur as the wax cools or after burning. This is a natural characteristic of the wax and does not affect the quality or performance of your candle.
When will my order ship?
Orders are processed and shipped according to our current processing schedule. For the most up-to-date timing and shipping details, please review our Shipping Policy.
What is your return or exchange policy?
We want you to love your Moodlight purchase. For information about returns, exchanges, damaged items, or order concerns, please review our Refunds & Exchanges Policy.
FRAGRANCE EXPERIENCES
What fragrance experiences do you offer?
Moodlight offers mobile Candle Making, Perfume Making, and Room + Linen Spray experiences. We bring the experience to you, so you can gather your people, create your fragrance, and make something memorable together.
How many guests are required?
Our fragrance experiences are designed for groups of six or more. Smaller groups are welcome by meeting the six-guest minimum.
How does payment work for a fragrance experience?
You can choose what works best for your group. One person can pay for the entire experience, or guests can pay individually through a private booking link. For individually paid events, the host purchases their own experience to reserve the date.
How far in advance should I book?
We recommend submitting your inquiry 3–4 weeks in advance when possible so we have time to confirm availability and prepare for your experience. Have something coming up sooner? You’re still welcome to inquire, and we’ll let you know what’s possible.
ORDERS + DELIVERY
When will my order ship?
Orders are processed according to our current shipping schedule. Once your order ships, you’ll receive tracking information by email. For the latest processing times and shipping details, please review our Shipping Policy.
How much is shipping?
Retail orders ship at a flat rate on orders up to $50. Orders over $50 ship free. Wholesale orders have separate shipping rates based on the size and details of the order.
Can I change my shipping or delivery method after ordering?
If you notice an error in your shipping address, contact us as soon as possible. We’ll do our best to update it before your order is processed, but changes cannot be guaranteed once an order is underway.
What happens if my order arrives damaged?
If your order arrives damaged, contact us as soon as possible with your order number and photos of the item and packaging so we can review what happened and help with next steps.
WHOLESALE + PRIVATE LABEL
Do you offer wholesale?
Yes. Moodlight offers wholesale ordering for retailers and businesses interested in carrying our products. Visit our Wholesale page to learn more and submit an inquiry.
Do you offer private label candles?
Yes. Private label options are available for businesses, organizations, events, and select special projects. Pricing and minimums vary based on candle size, quantity, fragrance, and packaging needs. Contact us to discuss your project and receive a quote.
Is there a minimum order for wholesale or private label?
Yes. Minimums vary depending on the type of order and products selected. We’ll provide applicable minimums and pricing when reviewing your inquiry.
How are wholesale and private label orders shipped or delivered?
Shipping is quoted separately for wholesale and private label orders based on order size and destination. Local delivery may be available for qualifying larger orders and will be discussed during the ordering process.