FAQs
What type of wax do you use?
All of our candles are made with a specially formulated Coconut Soy blend wax.
Why are the tops of my candle not completely smooth?
Because we use a specially formulated Coconut Soy wax blend, candles can sometimes differ in appearance. Natural waxes, such as these, tend to contain vegetable oils that can often set to its natural form when cooled.
Instead of seeing this as a flaw, we find comfort in knowing that we are offering products that are free of additives that can sometimes be harmful to the end user.
Please know that while this may affect the appearance of the product, it has no bearing on the overall quality of your candle!
How does the Wickless Mini Candle work?
Our Wickless Mini Candles were created for two purposes. They serve as a great alternative for those that prefer not to light a flame but still want to enjoy the vibe of a great fragrance in their space. They are also great for the candle enthusiast that finds it difficult to pick a scent!
To use, simply unscrew the cap and place on a candle warmer!
When will my order ship?
Orders are typically packed and shipped within 24-48 hours from receipt. Click HERE to read more about how we ship!
What is your return/exchange policy?
We will accept returns/exchanges within reason. Click HERE to review our Refund and Returns Policy!
How does local pickup/delivery work?
Local Pickup/Delivery is available to residents located in select areas of the Houston Metro area only. Once the order has been placed, we are unable to change the delivery method, so please be sure that you are selecting your desired method during checkout.
Once you place your order, a member of our team will reach out to you to coordinate a pick-up time and location.
Will my order be filmed and posted on social media?
It is possible that your order could be filmed and posted! We take special care to conceal the identity of our customers, so you never have to worry about your personal information showing up on social media.
If you would like for us to mention your name while packing your order, please leave us a note and let us know in the checkout section!
Do you offer bulk, private label or wholesale?
Yes, Yes and Yes! We are currently revamping our ordering process, and you will soon be able to order via our website. In the meantime, please email us at support@moodlightcandleco.com to get started.
Note: Shipping is invoiced based on size and weight of package. Please contact us via email at support@moodlightcandleco.com to discuss specific label design.
A member of our team will reach out to you within 24-48 hours!
What is your Privacy Policy?
We take your privacy very seriously, and we stand behind our promise to not use your information for anything more than is stated in our privacy policy. Click HERE to read it!