Shipping Policy
Welcome to Moodlight Candle Co.! We are dedicated to providing you with a seamless shopping experience, from browsing our selection of premium candles and fragrance products to receiving your order at your door. Here’s everything you need to know about our shipping process:
Processing Time
Orders are processed within 1-3 business days. During peak seasons or product launches, processing times may vary slightly, but we will keep you informed of any changes. Each candle is crafted with care to ensure top quality, so you can experience the perfect mood in every product.
During the warmer months, we implement a Summer Shipping Policy to protect your candles from heat damage. Orders will be shipped Monday through Wednesday to minimize the time they spend in transit over weekends, ensuring your products arrive in perfect condition.
Shipping Rates & Methods
• We offer standard and expedited shipping options to suit your needs. Shipping costs will be calculated at checkout based on your location and selected shipping method.
• Free Shipping: Enjoy complimentary shipping on orders over $99 within the continental U.S.
Order Tracking
Once your order is processed, you will receive a tracking number via email. Use this to monitor your shipment’s progress from our studio to your space. For real-time updates, visit our tracking page or check directly with the carrier.
International Shipping
At this time, we do not offer international shipping. We currently ship within the United States only. We look forward to expanding in the future to bring Moodlight Candle Co. to even more places.
Delivery Times
• Standard Shipping: Estimated delivery within 3-7 business days (continental U.S.)
• Expedited Shipping: Estimated delivery within 2-4 business days (continental U.S.)
Lost or Damaged Packages
If your package is lost, damaged, or delayed, please reach out to us within 14 days of the expected delivery date at [support@moodlightcandleco.com]. We will work with you to find a solution.
Shipping Policy Updates
Moodlight Candle Co. may update our shipping policy to improve service or accommodate changes. Check back here for the latest information on shipping options and policies.
Thank you for choosing Moodlight Candle Co. to enhance your space and mood! We are here to make sure your experience is as seamless and enjoyable as possible.